Imagine you are an IT customer service specialist who has

 Imagine you are an IT customer service specialist who has received a call from a users that he or she cannot access a folder or a file on the Windows network. In this discussion, you need to do the following:

  • Discuss the sequence of steps you would take to troubleshoot this call. Discuss three possible sources of the problem and suggest what you would do to solve them.
  • Discuss which of the following would be your Windows interface preference for servicing this call. What are the considerations?
    • GUI Interface.
    • Windows PowerShell.
    • Windows Command Prompt.